Venezia Lines website: http://www.venezialines.com click here to be emailed a proposal Summary Venezia Lines operates a high speed passenger ferry service between Italy, Croatia and Slovenia. The service which operates throughout the summer months is based in Venice and commenced service in May 2002. Venezia Lines CEO Dr Cechini attended ITB Berlin in March 2002 looking for a web based reservation system that could be operational in time for the first sailing in mid May 2002. After seeing a demonstration of the WebRes for Ferries Venezia Lines decided to order a fully managed and hosted WebRes service from Entee. Results WebRes was installed in time for the first sailing on the 17th of May 2002 and from the outset supported call centre bookings, Internet bookings for direct customers together with travel agents and tour operator bookings. No special hardware was required by Venezia Lines or their Travel industry partners other than PCs with Internet access. For 2003 integrated hotel packaging will be offered plus electronic ticket which will both increase revenues and reduce costs Simon Kamsky Venezia Lines General Manager said "As a new ferry operator, the flexibility of WebRes and Entee has allowed us to readily accommodate our constantly changing customer driven business requirements". P&O Irish Sea Ferries website: http://www.poirishsea.com click here to be emailed a proposal Summary The project was to provide and support a web based online booking system with secure online payment validation and collection. P&O Irish Sea online booking system went live on 7 February 2000, having taken less than 2 months to implement. Results Current booking revenues are on average £22,000 per week. The online booking system has been in operation for over a year and the bookings have steadily increased during the period. The average number of sessions per day is 7,000 and around 6,500 quotations are being processed. The online booking environment communicates interactively to a proprietary reservation system via the Entee Windows implementation of the travel industry message standard Unicorn. Pentland Ferries website: http://www.pentlandferries.com click here to be emailed a proposal Summary Pentland Ferries is a low cost start up ferry operation providing a non-subsidised lifeline passenger and freight/cargo service between St Margaret's Hope on Orkney and Gills Bay on the Scottish mainland. The service commenced in the summer of 2001 and initially tried to operate a bespoke reservation system developed by a local software house. After the first few months of operation, it became obvious that the reservation system did not meet the reservation or operational needs of Pentland Ferries nor was it possible to accept real-time bookings through the Internet. Following a number of meetings and presentations from alternative suppliers, the full hosted Entee WebRes for Ferries service was selected by Pentland Ferries. Results Work on the implementation began in February 2002 and the system was installed on Good Friday 2002 three days ahead of schedule. In addition to meeting all the reservation requirements, additional functionality has been provided for passenger, car and freight/cargo check-in and web site bookings. No specialist hardware was required to operate the system just sufficient PCs with Internet access which is provided via ISDN in St Margaret's Hope and a dial up connection in Gills Bay. Since the successful installation real-time travel packaging for customers wishing to travel and stay in the best hotels Orkney can offer has also been added to the web site. Chief Executive Andrew Banks says "the quality of Entee's technology and support has allowed us to concentrate on the provision of a reliable value for money service whilst keeping overheads to a minimum". P&O Portsmouth Ferries website: http://www.poportsmouth.com click here to be emailed a proposal Summary The project was to provide and support a web based online booking system with secure online payment validation and collection. P&O Portsmouth Ferries online booking system went live on 12 January 2000, having taken only 2 months to implement. Results Current booking revenues are on average £120,000 per week. The online booking system has been in operation for over a year and the bookings have increased rapidly during this period. The average number of sessions per day is 20,000 and around 23,000 quotations are being processed. The online booking environment communicates interactively to a proprietary reservation system via the Entee Windows implementation of the travel industry message standard Unicorn. Development is currently underway to include an online onboard shopping facility to allow the pre-ordering of discounted goods. Puerto Rico Ports Authority (PRPA) website: click here to be emailed a proposal Summary The Puerto Rico Port Authority is responsible for all federal transportation services within the island. One of the services provided by PRPA is a lifeline passenger and cargo ferry service from Fajardo to the islands of Vieques and Culebra. To improve the level of services for residents of the island, a decision was taken in 2002 to purchase a computerised reservation and operational management system for the ferry operation. Results Following a tender process during 2003 a contract for WebRes was awarded to Entee's local partner the Phoenix Corporation. In addition to reservations the WebRes implementation will also utilise state of the art mobile wireless check-in and boarding technology designed to help streamline business processes. PRPA staff will be able to scan bar coded boarding passes for foot passengers, cars and cargo which will greatly speed up the check-in and boarding processes. As with all WebRes systems customers will be able to make reservations directly through the Internet or by telephone through the call centre. WebRes will also allow inventory to be reserved for islanders to ensure residents have priority when booking. The pricing process used for cargo is extremely complex and sees the first implementation of the unique WebRes 3 dimensional pricing model. ANEK Lines website: http://www.anek.co.uk click here to be emailed a proposal Summary ANEK Lines are one of the largest Greek ferry companies, operating between the Greek islands and mainland, Italy and Corfu. The project was to provide and support a web based online booking system with secure online payment validation and collection. ANEK Lines online booking system went live in April 2001, having taken 6 weeks to implement. Results Current booking revenues are on average £7,000 per week despite the online booking system only being in operation for a few months. The site is looking set to take as much as P&O Portsmouth or P&O Stena Line per week. The average number of sessions per day is 10,000 and around 9,000 quotations are being processed. The online booking environment communicates interactively to a proprietary reservation system via the Entee Windows implementation of the travel industry message standard Unicorn. Concessionary Stockholders website: http://www.poferriesstockholders.com click here to be emailed a proposal Summary This project was to provide an online booking system for P&O Concessionary Stocholders - people who have over 300 shares in P&O. From the one website they can book any P&O route at their discounted rate. The Concessionary Stockholders website went live in November 2000. Results The website receives about 10,000 sessions per day, generating approximately £70,000 in turnover per week. Concessionary Stockholders are notorious for thier feedback, so it was imperative that the Entee 24/7 Internet Support Center was able to deal with this. So far we have received some very positive feedback! P&O Ferries (North Sea) website: http://www.ponsf.com click here to be emailed a proposal Summary The project was to provide and support a web based online booking system with secure online payment validation and collection. P&O North Sea Ferries online booking system went live in April 2001, and took 3 months to implement. Results Current booking revenues are on average £37,000 per week despite the online booking system only being in operation for a few months. The average number of sessions per day is 10,000 and around 9,000 quotations are being processed. The online booking environment communicates interactively to a proprietary reservation system via the Entee Windows implementation of the travel industry message standard Unicorn. Globelynx - The Fixed Camera Network website: http://www.globelynx.com click here to be emailed a proposal Summary The project was to provide an online booking system to allow broadcasters to book interviews with providers of expert opinion over the Internet. The booking system was then developed to be used by the switching center to manage all their switches. The booking system took 2 months to implement and went live in January 2001. Results The Globelynx online booking system has been very successful so far, attracting high profile users including CNBC, CNN, SKY, BBC, Halifax, Reuters and many more. The system averages 8 interview bookings per week, and this is set to increase dramatically over the year.