Puerto Rico Port Authority WebRes

01 April 2003

Summary 
The Puerto Rico Port Authority is responsible for all federal transportation services within the island. One of the services provided by PRPA is a lifeline passenger and cargo ferry service from Fajardo to the islands of Vieques and Culebra. To improve the level of services for residents of the island, a decision was taken in 2002 to purchase a computerised reservation and operational management system for the ferry operation.  
 
Results 
Following a tender process during 2003 a contract for WebRes was awarded to Entee's local partner the Phoenix Corporation. In addition to reservations the WebRes implementation will also utilise state of the art mobile wireless check-in and boarding technology designed to help streamline business processes. PRPA staff will be able to scan bar coded boarding passes for foot passengers, cars and cargo which will greatly speed up the check-in and boarding processes. As with all WebRes systems customers will be able to make reservations directly through the Internet or by telephone through the call centre. WebRes will also allow inventory to be reserved for islanders to ensure residents have priority when booking. The pricing process used for cargo is extremely complex and sees the first implementation of the unique WebRes 3 dimensional pricing model.