Venezia Lines WebRes

15 May 2002

Summary 
Venezia Lines operates a high speed passenger ferry service between Italy, Croatia and Slovenia. The service which operates throughout the summer months is based in Venice and commenced service in May 2002. Venezia Lines CEO Dr Cechini attended ITB Berlin in March 2002 looking for a web based reservation system that could be operational in time for the first sailing in mid May 2002. After seeing a demonstration of the WebRes for Ferries Venezia Lines decided to order a fully managed and hosted WebRes service from Entee.  
 
Results 
WebRes was installed in time for the first sailing on the 17th of May 2002 and from the outset supported call centre bookings, Internet bookings for direct customers together with travel agents and tour operator bookings. No special hardware was required by Venezia Lines or their Travel industry partners other than PCs with Internet access. For 2003 integrated hotel packaging will be offered plus electronic ticket which will both increase revenues and reduce costs Simon Kamsky Venezia Lines General Manager said "As a new ferry operator, the flexibility of WebRes and Entee has allowed us to readily accommodate our constantly changing customer driven business requirements".